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Return Policy

Return Policy for Good Girl Fabric Merchandise (T-Shirt & Mugs)

This policy applies to the following products:

  • T-Shirts
  • Ceramic Mugs

Unless the above items are received damaged, defective or not received at all, all sales are final. Each product is made to order by a third party company and they do not accept returns for buyer's remorse or size exchange. Please review the size measurements and any size disclaimers listed in the product description before placing an order. 

Damaged, Defective, Not Received

Within 30 days of delivery date, if you receive a damaged/defective t-shirt or mug please email me pictures of the damaged/defective product along with your name, address, order number and email address to krystal@goodgirlfabric.com. I will submit a problem report and request a replacement.

If you did not receive the product at all, please email me your name, address, order number and email address to krystal@goodgirlfabric.com. I will submit a problem report and request a replacement.

 

Returns, Exchanges & Refunds Policy for all other products (fabric, quilt kits, patterns)

All sales are final.
However. If you are truly unhappy with your fabric choice, send an email to krystal@goodgirlfabric.com within 3 business days of receipt of fabric (i.e. it being marked as delivered) and we'll try to work it out by doing an exchange or return. Fabric should be inspected for satisfaction immediately upon receipt and an email sent within 3 business days if not satisfied to initiate a return or an exchange.

For an exchange, the customer is responsible for shipping both ways. For a return, the refund will be less shipping, any Customs Fees billed to GGF, and a 20% restocking fee.
Returns will be subject to inspection. Fabric should have absolutely no hair of any kind adhered to it, smoke, perfume or other smells, stains, or samples cut out of it. We reserve the right to refuse the exchanged or returned fabric if it is not in 'on the bolt' condition.
All 1/4 yard cuts, quilt kits, patterns, sale fabric (either in the sale section or purchased during a sale), destash fabric, and preorders are final sale, no exceptions.

Shipments that are returned due to a wrong address or refusal of pickup by the customer, the customer will be contacted as soon as we have the returned package in hand to see if they would prefer us to ship it again (customer will be responsible for shipping costs and Custom Fees) or to process as a return (less original shipping costs, any Custom Fees billed to GGF, and a 20% restocking fee).
If no reply is received to the email after 7 days, the returned order will be handled as a return. If an order is returned to Good Girl Fabric due to a wrong or non-deliverable address and additional fees are imposed on us by the USPS/UPS (mostly applies to international orders that get returned) that cost will be taken out of any potential refund given or added to the reshipment cost.
In the off-chance the wrong fabric is cut and received, please send us a friendly message so we can correct the mistake and get the right fabric to you asap! 

 

Send returns to:

Good Girl Fabric
7920 Comal St
Houston, TX 77051